Dental clinic reception workflow
Reception is stretched at busy times, while cancellations and last-minute gaps need fast handling.
Before
Reception staff are juggling calls, appointment changes, cancellations, and waitlist messages while front desk work keeps building up.
System
An appointment workflow triggers waitlist messages, confirms replacements, and routes exceptions for staff review.
Illustrative outcome
The model target is 18 hours a week recovered at the front desk and better use of short-notice appointment gaps.